REFUND POLICY

Ricas Cookies, LLC will not offer refunds or exchanges for custom products that meet our quality standards once an order has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Ricas Cookies, LLC provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. We only give refunds if the product does not meet the inspo design, incorrect inscriptions, or an incomplete order. Refund for an incomplete order will not exceed more than the items missing. 
 

Refunds requested due to flavor or texture after order has been accepted and picked up will be at the sole discretion Ricas Cookies, LLC.  Ricas Cookies, LLC may consider a store credit if the product is brought back to us, and the quality of the order is determined not to meet our standards within 24 hours of your event. Please note, we do taste our cakes, cookies, and all other products daily to ensure the highest quality. Quality determination is solely at the discretion of Ricas Cookies, LLC. Our cookies and cakes are baked from scratch. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.

PRIVACY POLOCY
We at Ricas Cookies, LLC respect your privacy. This Privacy Policy is designed to explain how we collect, use, and protect the personal information you provide to us when you access our website, purchase our goods or services, or engage with us on social media, as well as your own rights to the information we collect.
 

Please read this Privacy Policy carefully. We encourage You to review this Privacy Policy for any purpose or engage with us on social media.

We collect a variety of information from you when you visit our website, make purchases, or interact with us on social media. By accepting this Privacy Policy, You are specifically consenting to our collection of the data described below:
 

• name

• shipping address

• email address

• telephone number

• form of payment (Debit/Credit, Zelle, Cashapp, Venmo, PayPal)
   

This information we collect is to complete your order and get details specifically for the order the client is looking to place. It is not shared and stays within Ricas Cookies, LLC staff to provide the client quality and timely service.